What is 3CX?

What is 3CX? Ok, so we are going to look at the benefits a 3CX Phone System can bring to your business.  Here at our Sheffield office, we help customers to put solutions in place that will save them time and money and ensure they do not miss any of their client contacts.  Let’s explore the features and benefits a 3CX phone system could bring to you and your business:

Features and Benefits of 3CX: 

  1. 3CX is a software-based PBX phone system that allows businesses to make and receive calls using VoIP (Voice over Internet Protocol) technology.
  2. The 3CX phone system offers a wide range of features, including video conferencing, web meeting, voicemail, call recording, call queuing, call routing, and more.
  3. 3CX is compatible with a variety of devices, including desktop and mobile phones, and can be integrated with popular CRM (Customer Relationship Management) systems like Salesforce and Microsoft Dynamics.  Additionally, it supports a variety of protocols like SIP (Session Initiation Protocol), WebRTC (Web Real-Time Communication), and more, making it flexible and adaptable to various environments.
  4. The 3CX mobile app can be used to schedule meetings.  On the iPhone, can be used to schedule Facetime meetings as well as 3CX video conferencing meetings via the 3CX conference App.


We have just looked at the features of the 3CX System. So, now lets explore some tips and tricks that you can do using the system.  That will help you to save time and money within your business and make processes more straight forward for your staff.

Here are three tips and tricks for using the 3CX phone system:

  1. Set up call forwarding: If you are going to be out of the office or unavailable to answer calls, you can set up call forwarding so that calls are automatically redirected to another number. To do this, simply go to the “Forwarding Rules” section in your 3CX control panel and configure the settings to your desired preferences.
  2. Utilize the “Presence” feature: The “Presence” feature in 3CX allows you to see the availability of other users on the system.  So you can know if someone is available to take a call or not. You can also set your own availability status to “Available,” “Away,” “Do Not Disturb,” or “Invisible,” depending on your situation.
  3. Customize your voicemail greetings: With 3CX, you can create custom voicemail greetings for different situations. For example, you could create one greeting for when you are out of the office, another for when you are in a meeting, and another for after-hours messages. To set up these greetings, go to the “Voicemail” section of your control panel and select “Greetings.” From there, you can record or upload your custom messages.


If you would like to find out more Contact Us via our webpage or call 01142203000.  We can book a 30-minute discovery session with you and look at a working solution.  If you have any other questions, please feel free to get in touch and one of our team will be happy to help you.