Posts Taged cloud-telecoms

SFSY Connection & Innovation Voucher Scheme

The SFSY Connection and Innovation Voucher Scheme offers Vouchers to encourage small and medium enterprises (SMEs) to take-up faster digital connectivity (internet access), and to help fund innovative projects that can improve business performance through the use of technology, such as IT, cloud solutions, hosted telecoms and so on.

How It Works

Supported by Superfast South Yorkshire and the European Regional Development Fund, you can apply to have new digital connections and/or technical/innovative projects funded by up to half their value.

Connection Vouchers apply to projects of between £1,000 and £5,000 in value. Half of said value can be reclaimed using the Voucher scheme, meaning your investment in technology is achieved at 50% of the cost.

Innovation Vouchers apply to projects of between £5,000 and £24,999 in value. Half of said value can be reclaimed using the Voucher scheme, meaning your investment in technology is achieved at 50% of the cost.

The scheme applies to SME’s whose trading address falls into the Sheffield City Region, which covers the areas below:

How To Benefit

If you’re SME falls within the Sheffield City Region and has a technology project of any nature you could be eligible for 50% funding towards the net cost!

Contact us without delay to discuss the requirements and we’ll explain in more detail how the process works. It’s really quite straight forward and represents an amazing opportunity for organisations who want to employ technology to fuel business performance.

Call us without delay on 0800 0731701, or email

Scheme Timescales

The SFSY Connection & Innovation Voucher Scheme is time-limited. The scheme stages and key dates are shown below.

  • Scheme launch – 6th February 2017
  • Deadline for applications – 4th August 2018
  • Contract with suppliers in-place at latest – 22nd September 2018
  • Claims must be made by – 16th February 2018
  • Scheme closes – 21st September 2018
  • Claims completed/scheme close down – 29th March 2019


More Info

For detailed information about the Voucher scheme, eligibility, and the application process please visit the Superfast South Yorkshire website HERE.

And to discuss your specific technology needs drop us a line on 0800 0731701, or email

In association with:

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Toll Fraud…How To Protect Yourself

Another customer hit, this is a priority for all customers. Please have a review of the following and get in touch so we can help to protect your business.

Phone system hacking, commonly known as Toll Fraud, occurs when hackers hijack a service (your hosted or hardware-based phone system), making unauthorised calls to either long distance or premium rate numbers in order to generate extensive income for themselves. In severe cases thousands of pounds in call charges can be racked up within just a few hours (typically overnight when a business is closed). On average toll fraud charges amount to twice those caused by credit card fraud!

The end-user often assumes responsibility for toll fraud as the fraudsters target individual organisations who operate their own telephone system; rarely do they infiltrate a provider directly (e.g. BT). And unless otherwise stated in your service provider contract said provider (e.g. BT), won’t compensate customers for attacks outside of their control.  Worrying, right!

A quick and easy way to help protect against toll fraud is by regularly changing passwords used by your employees to access individual or group voicemail boxes. This method of attack is the most common method employed by the fraudsters who make multiple call attempts in to individual, direct (DDI) numbers, and when presented with a voicemail greeting will attempt to login as the user by guessing his or her password (which as default is often 0000 or 1234). Once in this is when the fraudsters can hack the phone system and make unauthorised outbound calls. So, our advice in the first instance is to have your employees or system administrator change voicemail access password regularly! And if you need advice on how to do so get in touch with by emailing

For ultimate peace of mind we offer a free prevention service to help limit toll fraud on all telephone services provided direct by DE, be that analogue/digital lines, SIP channels or hosted VoIP. A fraud team which works 24 hours-a-day, 365 days-a-year passively tracks all outbound dialed numbers and if any appear to be unusual (e.g. not typically made from any given customer), they’re monitored and if suspected to be of a fraudulent nature a block will be placed on the dialed number so it can’t be called again. Customers are notified in case the number has been legitimately called, in which case the block will be lifted.

This level of protection doesn’t prevent costs associated to that first call being incurred, however, it does prevent fraudulent calls being made numerous times, therefore helping to limit the financial impact considerably. For example, a single fraudulent call may incur £50 in a single instance which lasts 5 minutes. Image what hours of the same outbound calling would do, all while your businesses is closed for the day and oblivious until receiving your next phone bill! Can your business afford that sort of irrecoverable loss?

If you’d like to know more about toll fraud and how to mitigate the affects using our free monitoring service please drop us an email to

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