GDPR Information


As you may be aware there is new Data Protection Legislation coming into force in the UK on 25th May 2018. The General Data Protection Regulation (GDPR), is EU wide legislation, and is currently being enacted into UK law and will become the 2018 Data Protection Act.

This legislation will affect every business that handles personal data for clients or staff. Personal data has been defined by the act as ‘any information relating to an identifiable person who can be directly or indirectly identified’, this will include such data as name and contact details, but may also be information such as IP Addresses.

This Notice describes how we collect, use, share, retain and safeguard personal data.

This Notice sets out your individual rights; we explain these later in the Notice but in summary these rights include your right to know what data is held about you, how this data is processed and how you can place restrictions on the use of your data.

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Debunking VoIP Myths

VoIP, like many other new technologies, has garnered a large amount of distrust. Though VoIP services have come on leaps and bounds, it is still not a mainstream system and with that it is hard to explain to people what benefits it can provide when they have heard untruthful hearsay about it. Here we debunk the myths around VoIP that have been around since its inception and continue to pervade today.

Myth #1 : Quality is poor
Is VoIP any good?

Sound issues can occur with any phone line and VoIP services did use to have poor voice quality but this is no longer the case. The key is ensuring you have enough Internet bandwidth to cover your usage and have enough so your VoIP connection is not interrupted and the quality remains high.Technical advancements have been made both in VoIP and Internet technologies resulting in the best quality calls since VoIP’s creation in the 1990s.

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What We Do

Digital Exchange provides IT Hardware such as servers and also, PC’s, laptops and other consumables on your IT estate. We can provide a full IT upgrade for your entire company to future proof your business and provide functionality.

We also offer Hosted VOIP solutions to help your business provide a better and more reliable service to your clients. With this system, you can work anywhere and what’s even better, you can also save money as well.

We provide full support for your hardware, software and networking including Cabling across the business. This includes Hotels, Schools and industrial buildings and we can review any new installation and plan it from paper to production so your tenants can run a fully managed building.

Last year was extremely successful for us. We continued to gain new customers and on another positive note, we had 3 ex clients return to us due to our outstanding service. 2018 has also kicked off to a strong start and we continue to grow and thrive because of our reliability and servic

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General Data Protection Regulation – A Useful Guide

There’s recently been some hot topics emerging on the digital agenda this year to help keep you safe and secure both on and off line. At Digital Exchange, WE KNOW It’s always good to be in the KNOW and so here are a few notes in order of priority to help get things started and make you aware of changes that will be introduced soon.

Please read the three step guide noted below :

One – Required General Data Protection Regulation (GDPR)

Two – Advisory Cookie Policy

 Three –  Recommended Secure Sockets Layer Certificate (SSL)

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Power Outage

Major service outage in Harbour Exchange Square in London causing Data and DSL line issues
Latest information in regards to the power outage:
Power to the Data Centre has been confirmed as restored, Engineers are now working on restoring the power in Daisy Services expected to be restored soon A further Major Service Outage management call has been scheduled.
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New Support Information

Support Information Changes

Following on from communications recently sent out around Solarwinds, we are making further changes to your support service. The changes won’t incur costs for your company but will improve the way you’re supported. also, to put your mind at rest, the terms of your support contract will not change either.  The changes will become standard for new customers who join us as a partnership and we will also discuss any changes with existing customer’s as part of the renewal offering. There are some enhanced optional chargeable services that we will also make you aware of but again, these will improve the services we provide.

Why Make Changes?

To enhance our support offering and improve our support and customers experience, we’re firstly making changes to our ticketing system. This gives users the ability to raise tickets through emails directly if necessary. It will give the user acknowledgement and updates during the course of time that the ticket is being worked on so they’re aware of how it’s being handled. A future release of this enhancement will also be available through a web-portal which again allows for live updates to be viewed as they happen. This feature, when added to the asset tracking that the Solarwinds portal provides, further illustrates how Digital Exchange are attempting to be more proactive and dedicated to achieving swifter resolution of issues. These tools, also allows us to recognise trends in issues, and ultimately increase our intelligence when supporting your critical IT infrastructure.

Lower-level details on these changes will be released in a series of emails like this over the coming weeks. If you have any questions around any of the content, please don’t hesitate to let us know.

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Next Generation Fibre

Product Update: ‘Next Generation’ Fibre Broadband

The Future is Now!

Up to 330Mb Download Speed with up to 50Mb Upload Speed!!!

From February 2018, digital will be able to offer Fibre to the Premises Broadband that rivals Virgin Cable speeds. This is for a fraction of the price for a dedicated leased line. You can now have revolutionary speeds!

Is this service available in my area?
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Free IT Health Check

As it’s the  New Year, why not start afresh and contact us in regards to your current IT hardware and software.

At Digital Exchange we pride ourselves on delivering outstanding IT support & solutions as an extension of your organisation.

We can support your existing IT infrastructure, consult on current & emerging technologies and deploy solutions with minimal downtime.

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Sophos Security Update

Security Security Update for All Sophos Customers
Sophos Security

Sophos wants to make you aware of the memory isolation issues affecting Intel, AMD, and ARM processors and what actions you can take now. The flaw enables attack code to read anything in memory, which could lead to data or credential theft. The vulnerability is known by names such as Meltdown, Spectre, KPTI, KAISER and F**CKWIT. Patches were released by Microsoft, Linux, and other platforms on Jan 3, 2018. Because exploitation requires the execution of some form of attack code, Sophos products, which do not allow for any form of unauthorized code execution, are not at a high risk of attack.


Sophos Endpoint Security Products
Given that OS mitigations of the hardware vulnerability potentially impacts system stability and performance, Microsoft is advising customers to contact your security vendor before applying the patch. The security vendor will:
1. Confirm if their security software is compatible with the Windows update, and if so
2. Distribute an updated version of the security vendor’s software that sets a specific registry key which enables the Windows update
Sophos has completed testing of Windows update and can confirm compatibility. We will begin to automaticalladd the registry key setting to the following Sophos products starting Jan 5, 2018:
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