Posts on Jan 1970

How do I work from home?

Remote working is a super important facility for when staff can’t make it into the office, and vital for any organisation when it comes to business continuity.

Matt Dobing, one of our Technical Account Manager’s, looks at ways to give your workforce access to mission critical systems from home, together with some nifty bolt-on’s to enhance the user experience.


Cloud-Based Resources (Office 365)

If you have an Office 365 account, you’re most of the way there! Simply browse to with your Office 365 credentials and off you go.

From here you can open your Outlook and use collaboration tools such as Microsoft Teams to work effectively from home.

If you don’t know your password, simply contact your IT provider who’ll be able to provide this.

Don’t yet have Office 365 yet? Call us on 0114 220 3000 for pricing and advice on how we can enable your business to work in the Microsoft cloud.

Read More


Previously we published information about our business continuity strategy in response to the global situation caused by COVID-19, and I wanted to let you know how these plans have progressed.

Many customers and suppliers are either already operating a remote workforce, or at least putting plans in place to do so if and when the time comes to close office locations. In-turn we’re implementing our own remote working structure as of tomorrow, Thursday 18th March, and want to assure you we’ll maintain service levels and resolution times regardless of where our teams are physically located.

  • Tomorrow (Thursday) & Friday all desk-based teams will be working remotely.
  • From Monday 23rd March onward we will be rotating teams between working from the office and working remotely, on a weekly transitional basis. Wherever physically located our team members will have unrestricted access to all systems meaning we’ll continue to provide the high levels of service you’ve come to expect.
  • On-site support and installation appointments for engineers will continue in-line with Government advice. Please click HERE to read the communication update that confirms our policy for on-site visits. 

In terms of any change requests you may make, which would relate to changes needed to your systems that fall outside of a break/fix support agreement (i.e. new machine set-ups for remote workers, establishing new VPN connections for your users, changes to the configuration of your telecoms, etc), please bear in-mind our technical team is currently inundated with many of these from other customers, so please do bear with us if you experience any delay in our reaction. As for break/fix support itself, our support team is managing those tickets as normal and upholding all SLA’s for all customers.

We’re on-hand should you require any support when it comes to implementing your own business continuity plans involving tech. Here’re some key things to consider to help bolster your operations in these difficult times:

  • Hosted VoIP – work from any internet-connected location on multiple devices to make & take calls as you would normally in the office.
  • IP Phone Lines – connect your existing physical telephone system with IP phone lines (known as SIP Trunks) to enable users to work remotely as an extension of that phone system using a desktop softphone and/or an application on their smartphone.
  • VPN Tunnelling – configure remote users’ devices (e.g. laptop or PC) to connect remotely to your back office IT systems.
  • Microsoft Office 365 & Teams – cloud-based emails, calendaring, Office applications and Teams for collaboration, document sharing, video calling, etc.
  • Cloud Backup – do away with your physical backup routine and automate it in the cloud.
  • Hardware Supply & Setup – we can supply and configure additional devices (e.g. laptops) for remote/home working requirements.


For information or advice please email and a member of the team will react immediately.

We’ll continue to monitor the situation daily, and would like to thank you for your support and patience as we make our own operational changes.

Keep safe & well.

Read More

Telecoms Business Continuity







In the current climate you may be wondering how to implement a robust disaster recovery plan to help with business continuity. For this we can help!

If your existing on-premise telephone system doesn’t allow for remote working we can provide hosted VoIP user licences that enable team members to work from any internet-connected location as though they were working in your regular place of work. These licences integrate with your phone system, allowing calls to made & taken as per your normal departmental groups, present your main number when making outbound calls, and much more. 

Users can make calls via an on-screen desktop soft-phone client, and/or a mobile device application. And, we can supply physical IP handsets for more traditional phone operation where required.

We’re offering this solution on a super-flexible 30 day rolling contract in light of the COVID-19 situation, meaning you’re not tied in when after things have returned to normal. 

Pricing is based on the quantity of remote users you need, and whether they need a physical IP handset in addition to the free desktop soft-phone / mobile device app. 

  • HVS VoIP Standard User Licence* @ £7.50 per user per month.
  • Yealink 42G IP Handset @ £120.00 one-off purchase per user (if required).
  • Set-Up & Configuration from as little as £75.00


* The HVS Standard User Licence includes:

  • Free Call Bundle of 5000 minutes
  • Voicemail & Voicemail to Email
  • Unified Communications Bundle (Instant Messaging and Video)
  • CTI – Go Integrator Lite
  • Office UC Mobile & Desktop App
  • A New Geographic DDI
  • Lifetime Technical Support


And for the first 3 months we’re including our UC Team application free until 1st July 2020 to help staff collaborate whilst working remotely. UC Team includes:

  • My Room Conference – group calling for up to 8 parties.
  • My Room Collaboration – screen sharing for both internal and external parties.

We can implement solutions like this, typically, within a few working hours!

To discuss requirements please call us on 0114 220 3000, or send an email to

Stay well, stay safe, and be prepared!

Smartphone application:









Yealink 42G IP Handset:

Read More

COVID-19 Information

As we’re all carefully watching the COVID-19 (Coronavirus) situation, Digital Exchange is actively taking steps to ensure the safety of our teams and the continuity of our operations. We’ve had disaster recovery & business continuity plans in place for some time, and we’ve designed our business to withstand these occurrences with minimal impact to clients.

Whilst the number of confirmed cases so far in the UK remains low, England’s Chief Medical Officer has warned of the high risk of the COVID-19 outbreak becoming a full epidemic. 

We want to assure you that while we do not anticipate significant disruptions to our operations as a result of the Coronavirus, as the majority of our products are cloud-based, our teams do have the ability to work remotely with unlimited access to all our technologies.

We’re committed to maintaining all of our services, and at this stage have no reason to postpone any on-site client appointments that relate to support or implementations.

Additionally, our office is following CDC and World Health Organisation recommendations on hygiene to prevent infection, encouraging teams to limit non-essential travel. Below are links to the CDC resources:

We understand that the rapidly evolving situation is causing uncertainty and we’re encouraging all of our clients, employees and wider community to put their health & wellbeing first so we can continue to operate effectively and help prevent the spread of COVID-19.

To discuss how best to utilise technology to bolster your own business continuity plans please don’t hesitate to contact a member of the team by calling 01142203000, or email

Read More